I take back any previous recommendation of LOFT. At least regarding their online store.
After half of my order was canceled (one item at a time over two days) and half of the remaining half still hasn’t shipped, the one item I paid full price for went to 50% off. I called and asked for a price adjustment and they told me they won’t honor it because it’s an offer and not a hard markdown.
They told me to just reorder it and return one to the store.
I know I work for a company that has A+++ customer service so I am really spoiled but I am baffled at the lack of effort to even TRY to keep customers happy at LOFT.
Maybe if they improved their service people would be more loyal to the brand and they wouldn’t have to go on sale every. day.
Not a huge deal, but the whole process of ordering from them has been a pain and in my opinion any time I give my money to a retailer it should never be painful.